Privacy Policy

WeCube removals PTY LTD (“we”, “us”, “our”) is a Queensland-based removalist business committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store and disclose your personal information.

1. What personal information we collect

We may collect the following types of personal information:

• Name
• Phone number
• Email address
• Residential or business address (pickup and delivery locations)
• Details about your move or storage requirements
• Payment details (processed securely via third-party providers)
• Any other information you provide to us directly

2. How we collect personal information

We collect personal information when you:

• Request a quote
• Book our services
• Contact us by phone, email, website or social media
• Complete online forms
• Use our website

3. Why we collect your information

We collect and use your personal information to:

• Provide removalist and related services
• Prepare quotes and manage bookings
• Communicate with you about your move
• Process payments and issue invoices
• Improve our services
• Comply with legal and regulatory obligations in Queensland and Australia

4. Disclosure of personal information

We may disclose your personal information to:

• Our employees and contractors involved in delivering our services
• Payment processing providers
• IT and website hosting providers
• Professional advisers (such as accountants or lawyers)
• Government authorities where required or authorised by law

We do not sell or rent your personal information.

5. Storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information may be stored electronically or in paper form and is only accessible to authorised staff.

6. Access and correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date or incomplete.

Please contact us using the details below.

7. Website cookies (optional)

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You may disable cookies through your browser settings.

8. Complaints

If you believe we have breached your privacy, please contact us and we will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)

Website: www.oaic.gov.au